Tenants Guide

1. Finding Your Perfect Home

Browse our property listings online to find a home that suits your needs and budget. If you spot a property you like, simply arrange a viewing with us. We’re here to answer any questions and help you get a feel for the place.

2. The Application Process

Once you’ve found your ideal property, you’ll need to complete a rental application. This includes providing references, proof of income, and identification. Don’t worry—we’ll guide you through every step to make it straightforward.

3. Tenancy Agreement & Deposit

Before moving in, you’ll sign a tenancy agreement that sets out your rights and responsibilities. We’ll also ask for a security deposit, which will be protected in a government-backed deposit scheme. This gives you peace of mind that your money is safe.

4. Moving In

We’ll carry out a thorough inventory and condition report at the start of your tenancy. This records the state of the property and any furnishings to ensure fairness when your tenancy ends.

5. During Your Tenancy

If you have any maintenance issues or repairs, you can report them quickly through our online tenant portal or by phone. We respond promptly to urgent repairs and arrange routine maintenance to keep your home safe and comfortable.

6. Rent Payments

Rent is usually due monthly in advance. We offer easy online payment options to help you stay on track. If you ever experience financial difficulties, please contact us early so we can help find a solution.

7. Ending Your Tenancy

When you decide to move out, you’ll need to give notice as per your tenancy agreement. We’ll carry out a final inspection and compare it with the original inventory. Assuming everything is in good condition, your deposit will be returned promptly.

8. Additional Support

If you have questions at any point, our friendly team is here to assist you. We want to make your renting experience as smooth and positive as possible.